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Paralegal FAQ




Frequently Asked Questions Regarding UK Consumer Law and Consumer Protection

My used car broke down after a few months of buying it. Can I make a claim against the seller?

When you buy a new or used car from an official dealer, you are protected by the Consumer Rights Act 2015 if it develops a fault. The law is on your side but be prepared for a struggle with the used car seller.

It all depends on where you bought the vehicle and how it was described. Read More

complain about a faulty car
compain about a faulty sofa

My sofa developed a fault within a year of buying it. Can I claim?

You are entitled to a refund, repair or replacement whether it is new or second-hand on faulty sofas, even if it is over a year old but you really need to know how to navigate that complicated labyrinth or call upon someone who does.

Knowing your consumer rights helps. A sofa could easily be one of the most expensive items of furniture that you’ll ever buy. To add to the complication is that a sofa is often bought on finance, especially when problems with the sofa don’t appear immediately. Read More

Can I sue my local council for damage caused by Potholes, Speed Bumps and Badly Maintained Roads?

Hitting a deep pothole, even at quite a slow speed can damage your tyres, wheels and even steering alignment.

The cost of repairs may not be worth claiming on your insurance claim but you might be able to get compensation from the local council. Read More

complaint about Pothole damage to car
Faulty goods outside of warranty Paralegals

Can I claim for faulty goods outside of warranty?

If an item that you purchased stops working just one day after an initial one-year guarantee, you may be told by the retailer that you have to pay for the repair.


Even if your item is up to six years old, we may be able to act on your behalf and help get you a refund, repair or replacement. Read More

Can I get a refund on a faulty item?

Yes, to claim a refund if it is faulty, you have 30 days from the date of purchase or the date it was delivered, whichever is later.

All is not lost if it is after 30 days.

You must give the retailer an opportunity to repair or replace the faulty item before you can claim a refund. If you don’t want the hassle in writing to the customer services, Read More


How do I claim a refund on faulty items?

Scammed in Rhyl?